For Helen LLC · Last updated October 16, 2026
For Helen LLC (“Helen,” “we,” “us,” or “our”) operates the insurance card scanner service at forhelen.com (“Site” or “Service”). This Privacy Policy explains how we handle information when you use our Service.
When you use Helen, you upload or photograph an insurance card. This card may contain insurance company name and plan details, member name and member ID, group number, copay, deductible, and coinsurance amounts, provider network information, and other benefit details printed on the card.
Helen processes uploads to provide explanations. The application has no database of cards or saved scan history. Vercel hosts the service and Anthropic processes images and text. Their retention policies also apply.
When you scan a card:
Optional photos, screenshots and PDFs of insurance benefits, bills, explanations of benefits and denial notices follow the same processing path through Vercel and Anthropic. Helen does not store these documents or their explanations. Provider retention policies apply. PDF explanations include page references. Photo explanations cite machine-read text, which can contain reading errors; check it against the original image. These explanations do not verify current coverage, an amount currently owed, or an appeal outcome.
Helen uses the Anthropic Claude API to process insurance card images and text and generate plain-English explanations. When this data is sent to Anthropic for processing:
No saved card history in Helen. The application does not write uploaded images or explanations to a database, and application logs exclude card contents. Service providers may retain processing data or operational records under their own policies. Vercel hosts requests and provides traffic and security services. See Vercel’s privacy policy.
Copies you save or share, including Wallet passes, remain under your control and the policies of the apps and services you choose.
We take reasonable measures to protect it during your active session:
The Service is not directed at children under 13. We do not knowingly process information from children under 13. We do not require an account or verify a user’s age.
Contact us with access, deletion, correction, or other privacy requests. Helen has no saved card history to retrieve. Provider records and copies saved to your device may require separate steps; stateless processing does not remove your privacy rights.
Certain states, including Washington (My Health My Data Act), Connecticut, and Nevada, have enacted consumer health data privacy laws that can apply to consumer health services outside HIPAA. Applicability and rights depend on the law and circumstances. These rights can include:
To stop future uploads, stop using the scanning features. Contact us about data already processed or privacy requests. Closing a session does not itself delete provider records.
If you are a resident of California, the European Economic Area, or another jurisdiction with specific privacy rights, please note that you can contact us to exercise applicable privacy rights. We will explain what records we can access and any provider-specific steps.
Helen does not track users across sessions or across websites. We honor Do Not Track signals by default because we do not engage in tracking.
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new “Last Updated” date. We will obtain additional consent when required before using information for a new purpose.
Helen is designed as a consumer tool that helps individuals understand their own insurance cards. Do not treat this service as a HIPAA-compliant clinical system. Uploads are processed by third-party providers as described above.
For institutional or enterprise use cases, separate compliance arrangements would be required. Contact us for more information.
If you have questions about this Privacy Policy, contact us at:
For Helen LLC
Email: legal@forhelen.com
Website: forhelen.com
This Privacy Policy is governed by the laws of the Commonwealth of Pennsylvania.